Return Policy
*The Holiday Gift Bundle is final sale.
Easy Return Steps Listed Below, but first...
A Note from Monika:
Hey there! If there is an issue with one of your items, please email me directly at info@monikarosesf.com. I'd like to hear your concerns and help in any way I can.
But if one of our items just didn't work out for you, totally cool. Let's see how we can help:
We will *happily accept returns on new/unworn items within 14 days from when your order was delivered.
*The Monika Rose SF Tote Bags are final sale due to our charitable partnership.
*The Holiday Gift Bundle is final sale.
Return Guidelines:
-Items must be new/unworn with original tags attached.
-International orders are final sale.
-Final sale items are non-returnable/non-exchangeable.
-Gift cards are final sale.
-Items received as a gift are only eligible for store credit.
-Shipping costs are non-refundable.
How to Return:
Simply email us at info@monikarosesf.com with your order number and reason for return. We will get back to you within 1-2 business days.
-A $10 return fee will be deducted from your order to cover shipping and restocking costs.
-We carefully inspect each returned item. Any items with make-up or deodorant stains, or any intentional damages will not be eligible for a return.
-Once your return is approved, you can expect a refund to the original form of payment within 3-5 business days.
How to Exchange:
Exchanges are free! If you'd like to exchange your item for a different size or color, email us at info@monikarosesf.com with your order number letting us know.
We ask that you place a new order to ensure the size and color of your preferred item is still available. Once you email us, we will issue you a coupon code for free shipping and waive the return label fee.
*Only one free exchange is eligible per order.